Episode 1: Navigating Process Improvement in the Not-for-Profit Sector
Sharon Paulson | January 2024
Featuring Sharon Paulson, Head of Digital Workplace Services at ECH
In this debut episode of BPM RealTalk, join our host Mark Khabe as he engages in a candid conversation with Sharon Paulson, Head of Digital Workplace Services at ECH. Sharon, armed with over two decades of experience in Business Process Management, Operational Excellence, and Business and Digital Transformation, provides a comprehensive overview of the challenges faced by the not-for-profit sector, including funding constraints, regulatory compliance, and workforce shortages. She emphasises the importance of a collaborative approach to change management, drawing on her experiences to highlight the significance of learning from failures and fostering a culture of continuous improvement.
Throughout the episode, Sharon offers practical insights and advice for not-for-profits, highlighting the need for efficient processes and effective leadership commitment.
Sharon Paulson
Sharon Paulson is a seasoned ICT professional with over two decades of experience, with a keen eye for innovation, she has spearheaded initiatives to optimise operational workflows and enhance overall efficiency across a spectrum of industries, including healthcare, non-profit, government, and corporate sectors, making her a seasoned leader capable of navigating complex challenges and fostering meaningful progress throughout her distinguished career.
Key Highlights:
- Importance of process improvement in not-for-profits.
- Balancing efficiency with mission-driven work.
- Overcoming resistance to change in the face of unique sector challenges.
- Real-life examples of impactful process improvements.
- Significance of leadership commitment for navigating challenges.
- Peculiarities in not-for-profit compared to commercial organisations.
- Learning from failures in BPM projects.
- Embracing failure as part of the change journey.
Listen as Podcast
Upcoming Episodes
Get ready for a thrilling lineup! Check out the exciting themes of our upcoming interactions.
