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Episode 7: Strategic Synergy Between Business and Technology for BPM Success

Claire Grosjean | July 2024

Featuring Claire Grosjean, Senior Director, Business Process Management at Technology Credit Union

In the seventh episode of BPM RealTalk, our host Mark Khabe engages in a compelling discussion with Claire Grosjean, a leader in financial and operational management with extensive experience in continuous process improvement and implementing intelligent automation tools.

Claire delves into the critical synergy between business and technology groups, highlighting how a strategic partnership can lead to greater BPM success. She shares practical insights on bridging communication gaps, establishing trust, and aligning goals between these teams. Claire emphasises the importance of creating a business-led, IT-enabled structure to achieve seamless service delivery and operational efficiency. She also shares her experiences in defining and achieving key objectives through OKRs, illustrating how clear, shared goals can drive successful outcomes.

Tune in to learn actionable strategies for enhancing the collaboration between business and technology teams, and optimising BPM initiatives within your organisation.

Claire Grosjean

Senior Director, Business Process Management at Technology Credit Union

Leveraging her robust Finance and Accounting background, Claire seamlessly blends financial insights with compelling storytelling. With a sharp focus on process improvement and automation, she transforms data-driven opportunities into powerful drivers of business growth. Armed with an MBA and CPA, and over 30 years of experience-including eight years specialising in Intelligent Automation tools like workflow, RPA, and Intelligent Document Processing-Claire is committed to fostering growth through a unique blend of financial prudence and innovative strategies. With her visionary mindset, operational expertise, and adept use of technology, she is committed to driving continuous improvement and creating a culture of empowerment and shared values.

Key Highlights:

  • Effective approaches for building trust and ensuring alignment of goals between business and IT teams.
  • The importance of having business-led initiatives supported by IT to deliver seamless services and operational efficiency.
  • Insights into defining and achieving key objectives through OKRs, and how clear, shared goals can drive successful BPM outcomes.
  • Best practices for the automation of net new processes.
  • The importance of engaging the technology team early in a project.
  • Expert recommendations for bridging the gaps between business and technology teams.

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Recap: Dive Back into Previous Episodes

BPM RealTalk - Episode 1

In the debut episode of BPM RealTalk, host Mark Khabe converses with Sharon Paulson, Head of Digital Workplace Services at ECH. With over 20 years of experience in BPM, Operational Excellence, and Digital Transformation, Sharon discusses the key challenges faced by the not-for-profit sector, such as funding constraints, regulatory compliance, and workforce shortages.

BPM RealTalk - Episode 2

In this episode of BPM RealTalk, host Mark Khabe talks with Brenda Stonehouse, Manager of Strategy and Innovation at Kawartha Lakes. Brenda shares insights on creating a culture of Continuous Improvement and strategies for maintaining momentum. She discusses the wins, learnings, and the importance of flexibility in the improvement journey.

BPM RealTalk - Episode 3

In the third episode of BPM RealTalk, host Mark Khabe interviews Innes Smith, an expert in operational excellence. Innes discusses securing leadership commitment, differentiating passive and active support, and aligning business pain points with company goals to secure executive buy-in.

BPM RealTalk - Episode 4

In the fourth episode of BPM RealTalk, host Mark Khabe interviews Kersty Christensen, an expert with over 20 years of experience across various sectors. Kersty shares insights on calculating ROI for BPM initiatives in business cost centers, emphasizing that ROI includes role transparency, compliance, and regulatory requirements.

BPM RealTalk - Episode 5

In this episode of BPM RealTalk, host Mark Khabe interviews Amine Ayad, a retail industry expert with experience at brands like Walmart, Home Depot, and Bed Bath & Beyond. Amine shares insights on process improvement in retail, discusses the top three industry challenges, and highlights the importance of adapting Lean Six Sigma methodologies to each organisation.

BPM RealTalk - Episode 6

In the sixth episode of BPM RealTalk, host Mark Khabe interviews Augusto Romero, a transformation leader. Augusto discusses implementing target operating models, emphasizing empathy, co-creation, and engaging employees. He shares practical insights and examples for achieving sustainable change through collaboration and focusing on outcomes.

Upcoming Episodes

Get ready for a thrilling lineup! Check out the exciting themes of our upcoming interactions.