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Episode 6: Beyond Processes and Technology: Placing People at the Heart of Transformation

Augusto Romero | June 2024

Featuring Augusto Romero, Director - Strategic Transformation & Change, American Express Global Business Travel

In the sixth episode of BPM RealTalk, our host Mark Khabe engages in an enlightening discussion with Augusto Romero, a transformation leader with a wealth of experience spanning different industries. Augusto delves into the intricacies of implementing target operating models and emphasises the importance of empathy, co-creation, and mindset evolution in driving successful organisational change. He highlights the critical role of engaging employees at all levels, the necessity of a strong transformational story, diversity of ideas, and a focus on outcomes over activities to ensure the successful adoption of new processes and technologies. Through real-life examples and practical insights, Augusto illustrates how to navigate common pitfalls and achieve sustainable change by fostering a culture of collaboration and continuous improvement.

Tune in to learn how to integrate people, processes, and technology for sustainable change and organisational success.

Augusto Romero

Director - Strategic Transformation & Change, American Express Global Business Travel

Augusto brings over a decade of experience in delivering strategic transformations at both global and local levels for blue-chip companies with employee counts ranging from 20,000 to over 300,000. He excels in partnering with C-level executives as a thought leader on critical strategic issues. Originally from Argentina, Augusto is well-travelled, multilingual, and deeply passionate about diversity in ideas, innovation, and talent development. Over the past 10+ years, he has held various roles in London across five different industries, consistently delivering business value by designing solutions tailored to unique operating environments.

Key Highlights:

  • Expert strategies for defining and establishing effective target operating models, focusing on bridging the gap between current and future states.
  • Practical tips for engaging employees at all levels to drive sustainable change.
  • Insights on the top three success factors for leading change and how to incorporate them.
  • Balancing operational and cultural change, and the role of change ambassadors and a change playbook in this process.
  • Practical advice on avoiding the top transformation pitfalls.

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Recap: Dive Back into Previous Episodes

BPM RealTalk - Episode 1

In the debut episode of BPM RealTalk, host Mark Khabe converses with Sharon Paulson, Head of Digital Workplace Services at ECH. With over 20 years of experience in BPM, Operational Excellence, and Digital Transformation, Sharon discusses the key challenges faced by the not-for-profit sector, such as funding constraints, regulatory compliance, and workforce shortages.

BPM RealTalk - Episode 2

In this episode of BPM RealTalk, host Mark Khabe talks with Brenda Stonehouse, Manager of Strategy and Innovation at Kawartha Lakes. Brenda shares insights on creating a culture of Continuous Improvement and strategies for maintaining momentum. She discusses the wins, learnings, and the importance of flexibility in the improvement journey.

BPM RealTalk - Episode 3

In the third episode of BPM RealTalk, host Mark Khabe interviews Innes Smith, an expert in operational excellence. Innes discusses securing leadership commitment, differentiating passive and active support, and aligning business pain points with company goals to secure executive buy-in.

BPM RealTalk - Episode 4

In the fourth episode of BPM RealTalk, host Mark Khabe interviews Kersty Christensen, an expert with over 20 years of experience across various sectors. Kersty shares insights on calculating ROI for BPM initiatives in business cost centers, emphasizing that ROI includes role transparency, compliance, and regulatory requirements.

BPM RealTalk - Episode 5

In this episode of BPM RealTalk, host Mark Khabe interviews Amine Ayad, a retail industry expert with experience at brands like Walmart, Home Depot, and Bed Bath & Beyond. Amine shares insights on process improvement in retail, discusses the top three industry challenges, and highlights the importance of adapting Lean Six Sigma methodologies to each organisation.

Upcoming Episodes

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