Episode 4: Calculating ROI for BPM initiatives within business cost centres
Kersty Christensen | April 2024
Featuring Kersty Christensen, Executive General Manager, Corporate Services at Trident Services Australia
In the fourth episode of BPM RealTalk, our host Mark Khabe engages in an insightful conversation with Kersty Christensen, a seasoned expert with over two decades of experience in providing strategic advice across diverse sectors, including government, private, and not-for-profit organisations. Kersty shares her valuable insights into calculating return on investment (ROI) for BPM initiatives within business cost centres, drawing from her diverse background. She emphasises that ROI in BPM initiatives extends beyond mere cost considerations to include role transparency, meeting compliance and regulatory requirements, etc. Kersty candidly shares lessons learned from setbacks in achieving expected ROI outcomes, stressing the importance of flexibility and adaptation in BPM projects. She also underscores the critical role of stakeholder engagement and cultivating a culture of continuous improvement within organisations to meet ROI goals.
Tune in to gain valuable perspectives and actionable strategies for optimising BPM initiatives within your organisation.
Kersty Christensen
Kersty Christensen is an accomplished Health and Safety Professional with over two decades of experience spanning various sectors, including government, private, and not-for-profit organisations. With a background in strategic advice and extensive expertise in business process management (BPM), Kersty brings a wealth of knowledge to the table. Currently serving as the Executive General Manager of Corporate Services at Trident Services Australia, Kersty has navigated numerous challenges and witnessed the evolution of the BPM landscape over the years. Her areas of specialisation include deploying different techniques and methodologies to structure the return on investment (ROI) for BPM initiatives.
Key Highlights:
- Effective strategies for ROI calculations of BPM initiatives, considering both qualitative and quantitative benefits.
- Expert advice on aligning BPM initiatives with broader business objectives and strategies.
- Importance of ongoing communication and continuous adaptation for sustainable BPM projects.
- Lessons learned from setbacks in achieving expected ROI outcomes.
- Expert tips for achieving a balance between pursuing quick wins and delivering long-term value.
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