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Episode 9: From Metrics to Mindset: Transforming Process Improvement into a People-Centric Journey

Andy Willums | September 2024

Featuring Andy Willums, EPMO Sr Project Manager, Sonic Automotive.

In this episode of BPM RealTalk, our host Mark Khabe engages in an enlightening conversation with Andy Willums, a seasoned expert with over 20 years of experience in project, program, and portfolio management. Andy delves into the critical shift from focusing solely on cost-related metrics to fostering a people-centred approach in process improvement initiatives. Drawing from his extensive background, Andy highlights the importance of engaging with all levels of stakeholders, emphasising early successes as key to driving broader organisational change.

Andy shares real-life examples and practical strategies for transforming executive mindsets, stressing the importance of consistent communication, clear structure, and celebrating wins to build a culture of continuous improvement. He underscores that the success of process improvement lies in balancing metrics with the human aspect, making it both effective and sustainable.

Tune in to discover actionable insights on elevating your process improvement efforts by putting people at the centre of your strategy.

Andy Willums

EPMO Sr Project Manager, Sonic Automotive.

Andy Willums is a seasoned leader in Project, Program and Portfolio Management; Agile; and Process Improvement. He has managed hundreds of projects, led multiple PMOs, and implemented several PPM tools. Andy holds certifications as a PMP, CSM, CSSM, and Six Sigma Black Belt, with extensive experience in SW-CMM and CMMI. He earned an MA in Management from Bellevue University and an MS in Computer and Information Science from Troy University. A U.S. Air Force veteran and Eagle Scout, Andy is a proven leader dedicated to excellence.

Key Highlights:

  • Practical strategies for shifting focus from cost-centric metrics to a people-centred approach in process improvement projects.
  • Importance of early successes and engaging a pilot team to drive broader organisational change.
  • The role of consistent process management and clear communication in achieving predictable outcomes.
  • Expert advice on fostering collaboration, celebrating wins, and keeping stakeholders engaged.
  • Practical tips for maintaining a balance between structured process improvement and addressing evolving human factors.

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Recap: Dive Back into Previous Episodes

BPM RealTalk - Episode 1

In the debut episode of BPM RealTalk, host Mark Khabe converses with Sharon Paulson, Head of Digital Workplace Services at ECH. With over 20 years of experience in BPM, Operational Excellence, and Digital Transformation, Sharon discusses the key challenges faced by the not-for-profit sector, such as funding constraints, regulatory compliance, and workforce shortages.

BPM RealTalk - Episode 2

In this episode of BPM RealTalk, host Mark Khabe talks with Brenda Stonehouse, Manager of Strategy and Innovation at Kawartha Lakes. Brenda shares insights on creating a culture of Continuous Improvement and strategies for maintaining momentum. She discusses the wins, learnings, and the importance of flexibility in the improvement journey.

BPM RealTalk - Episode 3

In the third episode of BPM RealTalk, host Mark Khabe interviews Innes Smith, an expert in operational excellence. Innes discusses securing leadership commitment, differentiating passive and active support, and aligning business pain points with company goals to secure executive buy-in.

BPM RealTalk - Episode 4

In the fourth episode of BPM RealTalk, host Mark Khabe interviews Kersty Christensen, an expert with over 20 years of experience across various sectors. Kersty shares insights on calculating ROI for BPM initiatives in business cost centers, emphasizing that ROI includes role transparency, compliance, and regulatory requirements.

BPM RealTalk - Episode 5

In this episode of BPM RealTalk, host Mark Khabe interviews Amine Ayad, a retail industry expert with experience at brands like Walmart, Home Depot, and Bed Bath & Beyond. Amine shares insights on process improvement in retail, discusses the top three industry challenges, and highlights the importance of adapting Lean Six Sigma methodologies to each organisation.

BPM RealTalk - Episode 6

In the sixth episode of BPM RealTalk, host Mark Khabe interviews Augusto Romero, a transformation leader. Augusto discusses implementing target operating models, emphasizing empathy, co-creation, and engaging employees. He shares practical insights and examples for achieving sustainable change through collaboration and focusing on outcomes.

BPM RealTalk - Episode 7

In the seventh episode of BPM RealTalk, our host Mark Khabe engages in a compelling discussion with Claire Grosjean, a leader in financial and operational management with extensive experience in continuous process improvement and implementing intelligent automation tools.

BPM RealTalk - Episode 8

In the eighth episode of BPM Real Talk, our host Mark Khabe engages in an enlightening discussion with Christopher Smith, an expert in process improvement with over two decades of experience, particularly in the healthcare sector. Christopher underscores the significance of involving frontline staff early in BPM projects, emphasising their crucial role in day-to-day operations

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