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Episode 10: The Power of Transformative Leadership in Process Optimisation

Antionette Bostic | October 2024

Featuring Antionette Bostic, Founder and CEO of Tonality Inc.

Join us for an interview with Antionette Bostic, a business transformation expert with over 24 years of experience. Antionette explores how transformative leadership promotes process improvement by empowering employees to question current methods, innovate, and take ownership of their work.

She highlights the key qualities of a transformative leader—vision, adaptability, empathy, strong communication skills, resilience, and inspiration. Antionette also shares a real-world example from a midsize tech company where transformative leadership revitalised an outdated product development process, boosting customer satisfaction by 30% and reducing time to market by 20%.

Watch this episode for actionable strategies on managing resistance to change, building trust through transparency, and fostering open communication, along with advice for transitioning from traditional management to transformative leadership. Learn how transformative leadership can elevate your organisation’s process improvement efforts and overall performance.

Antionette Bostic

Founder and CEO, Tonality Inc.

With a stellar career spanning over 24 years, Antionette is a distinguished leader in the realm of business transformation and people management. She brings a wealth of experience in the development of strategic business insights, voice of the customer analytics, design and implementation of Lean Six Sigma deployment programs, operating model redesign, process optimisation, and business operations management. An innovative problem solver, she has consistently exceeded client expectations by working successfully with Fortune 500 companies to deliver millions in financial benefits. Her professional journey includes business transformation leadership roles in global companies, including Metlife, Morgan Stanley, UBS Financial, Standard & Poor Global, and Panasonic North America. Currently, she serves as the founder and CEO of Tonality Inc. 

Key Highlights:

  • Insights on the core qualities of a transformative leader to drive process improvement.
  • Effective approaches to drive innovation and foster continuous growth.
  • A practical example of transformational leadership boosting customer satisfaction and product delivery.
  • Actionable advice to transition from traditional management styles to transformative leadership.
  • Expert tips for managing resistance to change and engaging employees.

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Recap: Dive Back into Previous Episodes

BPM RealTalk - Episode 1

In the debut episode of BPM RealTalk, host Mark Khabe converses with Sharon Paulson, Head of Digital Workplace Services at ECH. With over 20 years of experience in BPM, Operational Excellence, and Digital Transformation, Sharon discusses the key challenges faced by the not-for-profit sector, such as funding constraints, regulatory compliance, and workforce shortages.

BPM RealTalk - Episode 2

In this episode of BPM RealTalk, host Mark Khabe talks with Brenda Stonehouse, Manager of Strategy and Innovation at Kawartha Lakes. Brenda shares insights on creating a culture of Continuous Improvement and strategies for maintaining momentum. She discusses the wins, learnings, and the importance of flexibility in the improvement journey.

BPM RealTalk - Episode 3

In the third episode of BPM RealTalk, host Mark Khabe interviews Innes Smith, an expert in operational excellence. Innes discusses securing leadership commitment, differentiating passive and active support, and aligning business pain points with company goals to secure executive buy-in.

BPM RealTalk - Episode 4

In the fourth episode of BPM RealTalk, host Mark Khabe interviews Kersty Christensen, an expert with over 20 years of experience across various sectors. Kersty shares insights on calculating ROI for BPM initiatives in business cost centers, emphasizing that ROI includes role transparency, compliance, and regulatory requirements.

BPM RealTalk - Episode 5

In this episode of BPM RealTalk, host Mark Khabe interviews Amine Ayad, a retail industry expert with experience at brands like Walmart, Home Depot, and Bed Bath & Beyond. Amine shares insights on process improvement in retail, discusses the top three industry challenges, and highlights the importance of adapting Lean Six Sigma methodologies to each organisation.

BPM RealTalk - Episode 6

In the sixth episode of BPM RealTalk, host Mark Khabe interviews Augusto Romero, a transformation leader. Augusto discusses implementing target operating models, emphasizing empathy, co-creation, and engaging employees. He shares practical insights and examples for achieving sustainable change through collaboration and focusing on outcomes.

BPM RealTalk - Episode 7

In the seventh episode of BPM RealTalk, our host Mark Khabe engages in a compelling discussion with Claire Grosjean, a leader in financial and operational management with extensive experience in continuous process improvement and implementing intelligent automation tools.

BPM RealTalk - Episode 8

In the eighth episode of BPM Real Talk, our host Mark Khabe engages in an enlightening discussion with Christopher Smith, an expert in process improvement with over two decades of experience, particularly in the healthcare sector. Christopher underscores the significance of involving frontline staff early in BPM projects, emphasising their crucial role in day-to-day operations

BPM RealTalk - Episode 9

In this episode of BPM RealTalk, our host Mark Khabe engages in an enlightening conversation with Andy Willums, a seasoned expert with over 20 years of experience in project, program, and portfolio management. Andy delves into the critical shift from focusing solely on cost-related metrics to fostering a people-centred approach in process improvement initiatives.

Upcoming Episodes

Get ready for a thrilling lineup! Check out the exciting themes of our upcoming interactions.