Join the Operational Excellence Reference Group – North America & EU Chapter for an engaging live virtual meetup with Katrin Schilling, an organisational development consultant at Kanton Basel Stadt who leads Human-Centric Digital Transformation in Life Sciences. With over 12 years at Takeda and Novartis, Katrin combines Industrial Psychology with Business Excellence (Lean/Agile) to mobilise teams, coach leaders, and ensure technology investments pay off through adoption — not just installation.
In this session, participants will go beyond the process map most organisations rely on one that shows the flow of work but not the human decision points buried within it. Katrin will also challenge the standard-work mindset, exploring how to stimulate critical thinking rather than mere compliance, and will push change management past the usual milestones of adoption, utilisation, and proficiency — asking what really happens 90 or 180 days after go-live, once hypercare is long gone, and what a prolonged psychological “control phase” could look like.
What you’ll learn
- How the human-in-the-loop principle applies when a map doesn’t distinguish determinate steps from steps requiring real judgement.
- How to design standard work that stimulates critical thinking rather than simple compliance.
- What sustainable change looks like beyond go-live — including what a prolonged control phase requires psychologically, long after hypercare ends.
Join Operational Excellence leaders and professionals across North America and Europe for this opportunity to gain practical insights into merging psychology with process to make change stick.
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