Season 2, Episode 3: How BPM Drives Continuous Improvement and Business Value
Marta Prewett | July 2025
Featuring Marta Prewett, Director and Global Head of Business Process Management - NORMA Group
In this powerful episode of BPM RealTalk, host Bianca Kruger is joined by Marta Prewett, a seasoned transformation leader driving global business process excellence at NORMA Group. Marta shares her journey of building a high-performing BPM function from the ground up, and how her team successfully supported a multi-year global ERP rollout across a highly complex, M&A-driven organisation.
From creating global process baselines to implementing governance dashboards and embedding Lean Six Sigma into administrative functions, Marta walks us through a playbook of practical strategies that enabled cross-functional collaboration, continuous improvement, and lasting business value.
Whether you're tackling standardisation, managing ERP implementations, or looking to mature your BPM practice, Marta’s candid insights offer immense value for BPM professionals across industries.
Tune in for an engaging discussion packed with actionable insights, real-world stories, and expert advice!
Marta Prewett
Marta Prewett brings over two decades of experience in the manufacturing industry—with the last several years focused specifically on business process transformation. At NORMA Group, she leads global initiatives that drive standardisation, digital enablement, and operational excellence across multiple regions. Marta is responsible for shaping and executing the global BPM strategy, aligning it with business goals, and ensuring process harmonisation supports both agility and scalability.
Her role bridges strategy and execution, with a strong focus on enabling successful ERP rollouts, such as the organisation’s Microsoft D365 implementation through a process-first mindset. Marta is passionate about BPM not just as a framework, but as a powerful enabler of cultural change, continuous improvement, and measurable business value.
Key Highlights:
- Practical guidance on building high-performing, cross-functional BPM teams that blend global diversity and business expertise.
- Insights into challenges of managing a global ERP rollout across multiple business units, including standardisation, localisation, and compliance.
- Proven strategies for building BPM governance frameworks, leveraging dashboards and KPIs to ensure sustained improvement.
- Real-world examples of applying Lean Six Sigma in administrative processes to reduce complexity and eliminate waste.
- A balanced approach to transformation-connecting long-term strategy with daily execution.
- An expert insight into why BPM must have a seat at the table.
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