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Episode 11: How AI and Emerging Laws are Reshaping BPM Practices

Azeeza Sunmonu | November 2024

Featuring Azeeza Sunmonu, EMEA Head of Commercial Operations & Excellence for GE Healthcare’s Partnerships & Solutions Business

Tune into this insightful episode where Azeeza Sunmonu, a leader in commercial operations and business process management with a strong background in law, economics, and finance across multiple industries, explores how artificial intelligence (AI) and emerging laws are reshaping BPM practices. She focuses on the transformative impact of AI in automating repetitive tasks, enhancing decision-making with predictive analytics, and optimising workflow management. Azeeza shares insights into AI-driven innovations, addresses AI integration challenges, and emphasises the importance of cost-effective, ROI-focused AI strategies.

Azeeza also discusses the regulatory landscape, touching on significant laws like the U.S. Algorithmic Accountability Act, the EU AI Act, and China's Interim measures to regulate generative AI, which BPM professionals must navigate to avoid risks to their organisation’s reputation and financial health. She offers practical strategies for overcoming challenges related to data quality, integration complexity, and workforce adaptation in the face of rapid AI advancements.

Watch this episode to discover expert tips for harnessing AI in BPM, maintaining compliance, and future proofing your organisation’s BPM initiatives in an evolving regulatory environment.

Azeeza Sunmonu

EMEA Head of Commercial Operations & Excellence, GE Healthcare’s Partnerships & Solutions Business

Azeeza’s main area of expertise lies in helping companies bridge the gap between Sales, Legal, Operations and Finance functions, to ensure a balanced Risk to Reward ratio for businesses. With over 22 years’ experience, Azeeza's accomplishments include working with several Fortune 500 and multinational companies - such as GE, Honeywell, Petrofac, Philips, Dubai Petroleum, Goldman Sachs, KCA Deutag – in regional and global roles, to achieve or exceed growth targets, pivot company strategy to a new direction, or upskill sales and commercial team in achieving profitable contracts, for which she has garnered several awards and accolades. A former DE&I Leader and current international DE&I champion, Azeeza also serves as a board member for the nonprofit organisation Pharmacists Beyond Borders.

Key Highlights:

  • Practical insights on harnessing AI's transformative role in optimising BPM practices.
  • Expert strategies for addressing AI integration and adaptation challenges.
  • Guidance on navigating the evolving AI regulatory landscape.
  • Cost-effective AI strategies with a clear, ROI-focused approach.
  • Importance of upskilling and engaging employees early to reduce resistance to AI adoption.
  • Real-world examples demonstrating AI’s positive impact on BPM outcomes.

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Recap: Dive Back into Previous Episodes

BPM RealTalk - Episode 1

In the debut episode of BPM RealTalk, host Mark Khabe converses with Sharon Paulson, Head of Digital Workplace Services at ECH. With over 20 years of experience in BPM, Operational Excellence, and Digital Transformation, Sharon discusses the key challenges faced by the not-for-profit sector, such as funding constraints, regulatory compliance, and workforce shortages.

BPM RealTalk - Episode 2

In this episode of BPM RealTalk, host Mark Khabe talks with Brenda Stonehouse, Manager of Strategy and Innovation at Kawartha Lakes. Brenda shares insights on creating a culture of Continuous Improvement and strategies for maintaining momentum. She discusses the wins, learnings, and the importance of flexibility in the improvement journey.

BPM RealTalk - Episode 3

In the third episode of BPM RealTalk, host Mark Khabe interviews Innes Smith, an expert in operational excellence. Innes discusses securing leadership commitment, differentiating passive and active support, and aligning business pain points with company goals to secure executive buy-in.

BPM RealTalk - Episode 4

In the fourth episode of BPM RealTalk, host Mark Khabe interviews Kersty Christensen, an expert with over 20 years of experience across various sectors. Kersty shares insights on calculating ROI for BPM initiatives in business cost centers, emphasizing that ROI includes role transparency, compliance, and regulatory requirements.

BPM RealTalk - Episode 5

In this episode of BPM RealTalk, host Mark Khabe interviews Amine Ayad, a retail industry expert with experience at brands like Walmart, Home Depot, and Bed Bath & Beyond. Amine shares insights on process improvement in retail, discusses the top three industry challenges, and highlights the importance of adapting Lean Six Sigma methodologies to each organisation.

BPM RealTalk - Episode 6

In the sixth episode of BPM RealTalk, host Mark Khabe interviews Augusto Romero, a transformation leader. Augusto discusses implementing target operating models, emphasizing empathy, co-creation, and engaging employees. He shares practical insights and examples for achieving sustainable change through collaboration and focusing on outcomes.

BPM RealTalk - Episode 7

In the seventh episode of BPM RealTalk, our host Mark Khabe engages in a compelling discussion with Claire Grosjean, a leader in financial and operational management with extensive experience in continuous process improvement and implementing intelligent automation tools.

BPM RealTalk - Episode 8

In the eighth episode of BPM Real Talk, our host Mark Khabe engages in an enlightening discussion with Christopher Smith, an expert in process improvement with over two decades of experience, particularly in the healthcare sector. Christopher underscores the significance of involving frontline staff early in BPM projects, emphasising their crucial role in day-to-day operations

BPM RealTalk - Episode 9

In this episode of BPM RealTalk, our host Mark Khabe engages in an enlightening conversation with Andy Willums, a seasoned expert with over 20 years of experience in project, program, and portfolio management. Andy delves into the critical shift from focusing solely on cost-related metrics to fostering a people-centred approach in process improvement initiatives.

BPM RealTalk - Episode 10

In this episode of BPM RealTalk, Antionette highlights the key qualities of a transformative leader—vision, adaptability, empathy, strong communication skills, resilience, and inspiration. Antionette also shares a real-world example from a midsize tech company where transformative leadership revitalised an outdated product development process, boosting customer satisfaction by 30% and reducing time to market by 20%.

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