In the eighth episode of BPM Real Talk, our host Mark Khabe engages in an enlightening discussion with Christopher Smith, an expert in process improvement with over two decades of experience, particularly in the healthcare sector. Christopher underscores the significance of involving frontline staff early in BPM projects, emphasising their crucial role in day-to-day operations. He discusses the challenges of gaining buy-in from these employees and shares strategies to address common resistance points. Drawing from his experience in military medicine and healthcare, Christopher provides practical examples of successful BPM implementations driven by frontline engagement. He highlights the importance of personal relationships and open communication channels to foster collaboration and continuous improvement. Additionally, he shares insights into creating effective feedback mechanisms to ensure ongoing support and successful project outcomes. Tune in to gain valuable perspectives and actionable strategies for engaging frontline staff and driving successful BPM initiatives within your organisation.