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How AI and Emerging Laws are Reshaping BPM Practices

Episode 11: Featuring, Azeeza Sunmonu

Process Improvements Best Practices: Real-World Examples Of Success And Failures

Episode 1

Navigating Process Improvement in the Not-for-Profit Sector

In this episode of BPM RealTalk, Sharon, armed with over two decades of experience in Business Process Management, Operational Excellence, and Business and Digital Transformation, provides a comprehensive overview of the challenges faced by the not-for-profit sector, including funding constraints, regulatory compliance, and workforce shortages.

Episode 5

Enhancing Retail Excellence: Leveraging Process Improvement Principles for Success

In this illuminating episode of BPM RealTalk, Amine Ayad, a seasoned retail industry expert whose extensive experience spans renowned brands like Walmart, Home Depot, and Bed Bath & Beyond among others, offers a treasure trove of insights gleaned from his rich background, diving into the intricacies of process improvement principles within the retail sector.

Episode 9

From Metrics to Mindset: Transforming Process Improvement into a People-Centric Journey

In this episode of BPM RealTalk, Andy Willums, a seasoned expert with over 20 years of experience in project, program, and portfolio management delves into the critical shift from focusing solely on cost-related metrics to fostering a people-centred approach in process improvement initiatives. Drawing from his extensive background, Andy highlights the importance of engaging with all levels of stakeholders, emphasising early successes as key to driving broader organisational change.

Building a Culture of Continuous Improvement

Episode 2

Creating & Sustaining a Culture of Continuous Improvement

In this episode of BPM RealTalk, Brenda Stonehouse, Manager- Strategy and Innovation at Kawartha Lakes shares practical insights into creating a culture of Continuous Improvement and discusses strategies for sustaining the momentum. Drawing from her experience in implementing improvement programs, Brenda candidly discusses the wins, learnings, and the importance of flexibility in the continuous improvement journey. She underscores the importance of leadership and employee engagement and of celebrating successes to maintain momentum.

Episode 8

Gaining Frontline Support: Strategies to Secure Buy-in on BPM Initiatives

In this episode of BPM Real Talk, Christopher Smith, an expert in process improvement with over two decades of experience, particularly in the healthcare sector, discusses the challenges of gaining buy-in from these employees and shares strategies to address common resistance points. Drawing from his experience in military medicine and healthcare, Christopher provides practical examples of successful BPM implementations driven by frontline engagement.

Episode 7

Strategic Synergy Between Business and Technology for BPM Success

In this episode of BPM RealTalk, Claire delves into the critical synergy between business and technology groups, highlighting how a strategic partnership can lead to greater BPM success. She shares practical insights on bridging communication gaps, establishing trust, and aligning goals between these teams. Claire emphasises the importance of creating a business-led, IT-enabled structure to achieve seamless service delivery and operational efficiency.

Driving Innovation through Business Transformation & Leadership

Episode 6

Beyond Processes and Technology: Placing People at the Heart of Transformation

In this episode of BPM RealTalk, Augusto delves into the intricacies of implementing target operating models and emphasises the importance of empathy, co-creation, and mindset evolution in driving successful organisational change. He highlights the critical role of engaging employees at all levels, the necessity of a strong transformational story, diversity of ideas, and a focus on outcomes over activities to ensure the successful adoption of new processes and technologies.

Episode 3

Unlocking Sponsorship & Leadership Commitment in Improvement Initiatives

In this episode of BPM RealTalk, Innes Smith, a seasoned professional in operational excellence and business improvement, with over 25 years of experience shares practical insights on securing leadership commitment, drawing from his extensive industry experience. Innes emphasises the importance of identifying genuine business pain points aligned with company objectives and showcasing tangible value, such as dollar savings, time saved, or risk averted, through actual project outcomes to secure executive buy-in.

Episode 4

Calculating ROI for BPM initiatives within business cost centres

In this episode of BPM RealTalk, Kersty Christensen, a seasoned expert with over two decades of experience in providing strategic advice across diverse sectors, including government, private, and not-for-profit organisations shares her valuable insights into calculating return on investment (ROI) for BPM initiatives within business cost centres, drawing from her diverse background. Kersty candidly shares lessons learned from setbacks in achieving expected ROI outcomes, stressing the importance of flexibility and adaptation in BPM projects.

Episode 10

The Power of Transformative Leadership in Process Optimisation

In this episode of BPM RealTalk, Antionette highlights the key qualities of a transformative leader—vision, adaptability, empathy, strong communication skills, resilience, and inspiration. Antionette also shares a real-world example from a midsize tech company where transformative leadership revitalised an outdated product development process, boosting customer satisfaction by 30% and reducing time to market by 20%.

Upcoming Episodes

Get ready for a thrilling lineup! Check out the exciting themes of our upcoming interactions.

About BPM RealTalk

BPM RealTalk, an exclusive, invitation-only platform, transcends theory to showcase authentic narratives from the BPM community. Our interviews feature seasoned professionals from diverse global industries to bring you exclusive insights and discussions from the front lines of BPM innovation. Get ready to be informed, inspired, and empowered by the real stories from the dynamic world of BPM.

Meet The Host

Mark Khabe

Co-Founder, PRIME BPM

Mark is a passionate Business Process Management and IT professional. He co-founded PRIME PMG – a Business Process Management consultancy firm and then followed with PRIME BPM – a cloud-based BPM SaaS solution. Over the last 15 years, Mark has been instrumental in strategising and implementing BPM solutions for organisations like GE, Rolls Royce, Sanofi, Suncorp, Vodafone, AMP, ATO, Pfizer, Coca Cola, etc. He has also helped many state and local government agencies, achieve Continuous Business Improvement.