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Season 2, Episode 5: The Power of Documenting Business Processes, Even When the Policy Is Not There Yet

Dena Kempt | September 2025

Featuring Dena Kempt, Supervisor, Corporate Efficiency at Peterborough County

Join us for an insightful conversation with Dena Kempt, as she shares her expertise on the value of process mapping before official policies are established. In this episode, Dena reveals why waiting for perfect policies often leads to missed opportunities and how proactive process documentation can drive organizational efficiency and improvement.

Dena explores the often-overlooked approach of mapping processes before formal policies are in place, challenging the common organizational hesitation to document “as-is” workflows. Drawing on her experience at Peterborough County, she explains how interviewing subject matter experts about their daily tasks provides invaluable insights that can shape more practical and effective policies.

Dena Kempt

Supervisor, Corporate Efficiency at Peterborough County

Dena Kempt serves as the Supervisor, Corporate Efficiency at Peterborough County. Her role involves interviewing subject matter experts across departments to map their processes, identify inefficiencies, and create foundations for effective policies and procedures. With a practical, collaborative approach to process improvement, Dena has successfully implemented process mapping initiatives that bridge departmental silos and enhance operational efficiency. Her expertise lies in creating an environment where frontline staff feel comfortable sharing their actual workflows, allowing her to uncover valuable insights that drive meaningful organizational improvements.

Key Highlights:

  • Why organizations should map processes before policies are finalized.
  • How process mapping reveals the gap between theoretical and actual workflows.
  • Strategies for overcoming resistance and engaging frontline staff in the documentation process.
  • The benefits of creating policies based on act.
  • Real-world example of how process mapping resolved cross-departmental payroll challenges for paramedic shift workers.

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Recap: Dive Back into Previous Episodes

BPM RealTalk - Season 2, Episode 1

In this episode, Carlos unpacks how leaders can effectively integrate purpose, people, processes, and practices to build a high-performance culture and deliver lasting impact. Carlos explains why culture is the “secret sauce” that connects these four pillars and how leaders must design and actively drive that culture to avoid misalignment and regress into old habits.

BPM RealTalk - Season 2, Episode 2

In this conversation with Sundeep Thusoo, a global transformation leader with deep expertise in global business operations and strategy, shares how organisations can thrive in today’s AI-driven era by reimagining transformation through the lens of complex adaptive systems

BPM RealTalk- Season 2, Episode 3

In this powerful episode of BPM RealTalk, host Bianca Kruger is joined by Marta Prewett, a seasoned transformation leader driving global business process excellence at NORMA Group. Marta shares her journey of building a high-performing BPM function from the ground up, and how her team successfully supported a multi-year global ERP rollout across a highly complex, M&A-driven organisation.

BPM RealTalk- Season 2, Episode 4

Join us for an insightful conversation with Maurizio Tessarotto, a digital transformation leader with over 15 years of experience in bridging technology and business. In this episode, Maurizio shares valuable perspectives on how organizations can unite business and IT teams to drive growth, optimize operations, and elevate the customer journey through strategic innovation.

BPM RealTalk- Season 2, Episode 5

Join us for an insightful conversation with Dena Kempt, as she shares her expertise on the value of process mapping before official policies are established. In this episode, Dena reveals why waiting for perfect policies often leads to missed opportunities and how proactive process documentation can drive organizational efficiency and improvement.

Upcoming Episodes

Get ready for a thrilling lineup! Check out the exciting themes of our upcoming interactions.