Busting Common Myths: What Really Drives Successful Change Management

Episode 13: Busting Common Myths: What Really Drives Successful Change Management

Hardeep Kaur | January 2025

Featuring Hardeep Kaur, Director Business Transformation, Agility and Change Leadership for Merck

In this episode of BPM RealTalk, Hardeep Kaur unpacks the misconceptions surrounding change management and reveals what truly drives its success. With over 25 years of experience in the pharmaceutical industry, Hardeep brings a wealth of knowledge in business transformation, agility, and change leadership. Known for inspiring teams and tackling complex challenges, she shares practical insights and strategies to navigate and lead impactful change effectively.

Watch this episode to gain valuable insights, packed with real-world examples, best practices, and actionable advice from a seasoned leader and transformation expert. Learn practical strategies to overcome challenges and ensure impactful, sustained change within your organisation.

Hardeep Kaur

Director Business Transformation, Agility and Change Leadership for Merck

With over 28 years of experience in Pharmaceutical Operations and General Management, Hardeep Kaur is a visionary leader recognised for her ability to navigate complex challenges and inspire teams to deliver exceptional results. A seasoned expert in business transformation, she is celebrated for driving innovative solutions, fostering collaboration across global stakeholders, and leading high-impact projects. Hardeep’s leadership style combines technical expertise with a deep understanding of cultural dynamics, making her a trusted figure in change management and organisational success.

Key Highlights:

Understand why change is a messy, non-linear process driven by human emotions.
Explore the impact of culture, communication, adaptability, and resilience.
Discover why change management is more than training and top-down communication.
Hear real-world examples of challenges, like early celebrations and adoption monitoring.
Learn how change management applies to projects of any scale.
Equip yourself with proactive strategies, robust KPIs, and lessons from failure.

Listen as Podcast

Recap: Dive Back into Previous Episodes

BPM RealTalk - Episode 1

In the debut episode of BPM RealTalk, host Mark Khabe converses with Sharon Paulson, Head of Digital Workplace Services at ECH. With over 20 years of experience in BPM, Operational Excellence, and Digital Transformation, Sharon discusses the key challenges faced by the not-for-profit sector, such as funding constraints, regulatory compliance, and workforce shortages.

BPM RealTalk - Episode 2

In this episode of BPM RealTalk, host Mark Khabe talks with Brenda Stonehouse, Manager of Strategy and Innovation at Kawartha Lakes. Brenda shares insights on creating a culture of Continuous Improvement and strategies for maintaining momentum. She discusses the wins, learnings, and the importance of flexibility in the improvement journey.

BPM RealTalk - Episode 3

In the third episode of BPM RealTalk, host Mark Khabe interviews Innes Smith, an expert in operational excellence. Innes discusses securing leadership commitment, differentiating passive and active support, and aligning business pain points with company goals to secure executive buy-in.

BPM RealTalk - Episode 4

In the fourth episode of BPM RealTalk, host Mark Khabe interviews Kersty Christensen, an expert with over 20 years of experience across various sectors. Kersty shares insights on calculating ROI for BPM initiatives in business cost centers, emphasizing that ROI includes role transparency, compliance, and regulatory requirements.

BPM RealTalk - Episode 5

In this episode of BPM RealTalk, host Mark Khabe interviews Amine Ayad, a retail industry expert with experience at brands like Walmart, Home Depot, and Bed Bath & Beyond. Amine shares insights on process improvement in retail, discusses the top three industry challenges, and highlights the importance of adapting Lean Six Sigma methodologies to each organisation.

BPM RealTalk - Episode 6

In the sixth episode of BPM RealTalk, host Mark Khabe interviews Augusto Romero, a transformation leader. Augusto discusses implementing target operating models, emphasizing empathy, co-creation, and engaging employees. He shares practical insights and examples for achieving sustainable change through collaboration and focusing on outcomes.

BPM RealTalk - Episode 7

In the seventh episode of BPM RealTalk, our host Mark Khabe engages in a compelling discussion with Claire Grosjean, a leader in financial and operational management with extensive experience in continuous process improvement and implementing intelligent automation tools.

BPM RealTalk - Episode 8

In the eighth episode of BPM Real Talk, our host Mark Khabe engages in an enlightening discussion with Christopher Smith, an expert in process improvement with over two decades of experience, particularly in the healthcare sector. Christopher underscores the significance of involving frontline staff early in BPM projects, emphasising their crucial role in day-to-day operations

BPM RealTalk - Episode 9

In this episode of BPM RealTalk, our host Mark Khabe engages in an enlightening conversation with Andy Willums, a seasoned expert with over 20 years of experience in project, program, and portfolio management. Andy delves into the critical shift from focusing solely on cost-related metrics to fostering a people-centred approach in process improvement initiatives.

BPM RealTalk - Episode 10

In this episode of BPM RealTalk, Antionette highlights the key qualities of a transformative leader—vision, adaptability, empathy, strong communication skills, resilience, and inspiration. Antionette also shares a real-world example from a midsize tech company where transformative leadership revitalised an outdated product development process, boosting customer satisfaction by 30% and reducing time to market by 20%.

BPM RealTalk - Episode 11

Tune into this insightful episode where Azeeza Sunmonu, a leader in commercial operations and business process management with a strong background in law, economics, and finance across multiple industries, explores how artificial intelligence (AI) and emerging laws are reshaping BPM practices. She focuses on the transformative impact of AI in automating repetitive tasks, enhancing decision-making with predictive analytics, and optimising workflow management.

BPM RealTalk - Episode 12

In this episode of BPM RealTalk, we dive into the transformative power of leadership and cultural alignment in driving business success. Our guest, Jose Vivar, brings over 30 years of experience in business transformation, having worked with leading global financial institutions across multiple sectors including consumer, business, corporate, and international banking. He focusses on how leadership plays a pivotal role in shaping organizational culture, and how aligning culture with your business’s mission and goals is essential for sustained success.

BPM RealTalk - Episode 13

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