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Season 2, Episode 11: Rethinking Transformation: Success Factors, Failure Patterns, and the AI Shift

Eva M. Perez | Sep 2026

Featuring Eva M. Perez, Head of Delivery Excellence Western Europe, L'Oréal

Join us for an insightful conversation with Eva M. Perez as she rethinks what transformation really means, moving beyond buzzwords to the discipline required to make it stick. Despite significant investment in strategy, technology and change programs, many organizations continue to confuse initiatives with true transformation and continue to repeat the same failure patterns as a result.

In this episode, Eva explains why transformation must be treated as a permanent management discipline rather than a one-off project, breaks down the core blind spots that cause even well-funded programs to stall, and shares her perspective on how the rise of AI is set to amplify - not replace - the foundations that make transformation succeed.

Greg Varner

Eva M. Perez

Head of Delivery Excellence Western Europe, L'Oréal

Eva M. Perez is the Head of Delivery Excellence for Western Europe at L'Oréal, and a transformation strategist with over 20 years of experience in continuous improvement and transformation across multiple multinationals and industries. She views transformation not as a series of projects, but as a rigorous management discipline - one that organizations must embed into how they operate if they want to realize its full value.

Key Highlights:

  • Why transformation is a systemic shift in operating model, resource allocation and human behaviour - not just a project with a start and end date.
  • Why transformation should be treated as an ongoing discipline, not a once-off initiative, and the fatigue and regression that follow when it isn't.
  • The four blind spots that quietly derail transformation programs: undefined success criteria, misaligned leadership, ignoring the human side of change, and failure to scale.
  • Why money can't buy a shortcut to successful transformation - clear goals, aligned leadership and people adoption can't be purchased.
  • How AI will act as an amplifier and "magnifying glass" on existing foundations - exposing weak processes rather than fixing them - while reshaping continuous improvement through human-AI collaboration.

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Recap: Dive Back into Previous Episodes

BPM RealTalk - Season 2, Episode 1

In this episode, Carlos unpacks how leaders can effectively integrate purpose, people, processes, and practices to build a high-performance culture and deliver lasting impact. Carlos explains why culture is the “secret sauce” that connects these four pillars and how leaders must design and actively drive that culture to avoid misalignment and regress into old habits.

BPM RealTalk - Season 2, Episode 2

In this conversation with Sundeep Thusoo, a global transformation leader with deep expertise in global business operations and strategy, shares how organisations can thrive in today’s AI-driven era by reimagining transformation through the lens of complex adaptive systems

BPM RealTalk- Season 2, Episode 3

In this powerful episode of BPM RealTalk, host Bianca Kruger is joined by Marta Prewett, a seasoned transformation leader driving global business process excellence at NORMA Group. Marta shares her journey of building a high-performing BPM function from the ground up, and how her team successfully supported a multi-year global ERP rollout across a highly complex, M&A-driven organisation.

BPM RealTalk- Season 2, Episode 4

Join us for an insightful conversation with Maurizio Tessarotto, a digital transformation leader with over 15 years of experience in bridging technology and business. In this episode, Maurizio shares valuable perspectives on how organizations can unite business and IT teams to drive growth, optimize operations, and elevate the customer journey through strategic innovation.

BPM RealTalk- Season 2, Episode 5

Join us for an insightful conversation with Dena Kempt, as she shares her expertise on the value of process mapping before official policies are established. In this episode, Dena reveals why waiting for perfect policies often leads to missed opportunities and how proactive process documentation can drive organizational efficiency and improvement.

BPM RealTalk- Season 2, Episode 6

Join us for a thought-provoking conversation with Dr. Tom Gao, Chief Technology and Digital Services Officer at the City of Sydney, as he shares hard-won insights from leading digital transformation at one of Australia’s local government organizations. In this episode, Tom exposes the critical gap between promised business cases and actual benefit realization, offering proven strategies for ensuring transformation investments deliver measurable value.

BPM RealTalk- Season 2, Episode 7

Join us for an inspiring conversation with Ana Flavia Cavagnoli, as she shares her expertise on transformational leadership and sustainable business change. In this episode, Ana reveals why traditional management approaches fall short and how leaders can bridge the critical gap between strategic vision and operational execution to drive lasting organizational transformation.

BPM RealTalk- Season 2, Episode 8

Tune into this insightful conversation with Rick Chen, a seasoned process improvement leader, as he explores the critical shift from individual accountability to process accountability. He discusses why sustainable improvement requires a structured “board-to-floor” approach, and how organizations can build a culture where teams feel safe to identify inefficiencies while leaders drive change through visibility and engagement.

BPM RealTalk- Season 2, Episode 9

Tune into this insightful conversation with Marcy Pedersen, a continuous process improvement leader with experience across federal, municipal, and nonprofit sectors, as she explores how organisations can drive meaningful change in regulated environments without slowing innovation. Marcy shares why innovation often gets blocked by assumptions, unclear definitions, and lack of communication, especially in highly regulated organisations.

BPM RealTalk- Season 2, Episode 10

Join us for an insightful conversation with Greg Varner as he explores one of the most overlooked reasons why business transformations fail - organizational silos. Despite significant investments in strategy, technology and transformation initiatives, many organizations continue to struggle with execution. In this episode, Greg explains why the real challenge is not strategy itself, but creating alignment across leadership teams, business functions and operational execution.

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