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Real People. Real Stories

Explore transformative discussions from the world of Business Process Management, Operational Excellence, Continuous Improvement and Business Transformation with BPM RealTalk. Gain first-hand insights from global professionals as they share their Wins, Fails, and Game-Changing Strategies.

Watch Now the Latest Episode

EPISODE 11

How AI and Emerging Laws are Reshaping BPM Practices

Tune into this insightful episode where Azeeza Sunmonu, a leader in commercial operations and business process management with a strong background in law, economics, and finance across multiple industries, explores how artificial intelligence (AI) and emerging laws are reshaping BPM practices. She focuses on the transformative impact of AI in automating repetitive tasks, enhancing decision-making with predictive analytics, and optimising workflow management.

Recap: Dive Back into Previous Episodes

BPM RealTalk - Episode 1

In the debut episode of BPM RealTalk, host Mark Khabe converses with Sharon Paulson, Head of Digital Workplace Services at ECH. With over 20 years of experience in BPM, Operational Excellence, and Digital Transformation, Sharon discusses the key challenges faced by the not-for-profit sector, such as funding constraints, regulatory compliance, and workforce shortages.

BPM RealTalk - Episode 2

In this episode of BPM RealTalk, host Mark Khabe talks with Brenda Stonehouse, Manager of Strategy and Innovation at Kawartha Lakes. Brenda shares insights on creating a culture of Continuous Improvement and strategies for maintaining momentum. She discusses the wins, learnings, and the importance of flexibility in the improvement journey.

BPM RealTalk - Episode 3

In the third episode of BPM RealTalk, host Mark Khabe interviews Innes Smith, an expert in operational excellence. Innes discusses securing leadership commitment, differentiating passive and active support, and aligning business pain points with company goals to secure executive buy-in.

BPM RealTalk - Episode 4

In the fourth episode of BPM RealTalk, host Mark Khabe interviews Kersty Christensen, an expert with over 20 years of experience across various sectors. Kersty shares insights on calculating ROI for BPM initiatives in business cost centers, emphasizing that ROI includes role transparency, compliance, and regulatory requirements.

BPM RealTalk - Episode 5

In this episode of BPM RealTalk, host Mark Khabe interviews Amine Ayad, a retail industry expert with experience at brands like Walmart, Home Depot, and Bed Bath & Beyond. Amine shares insights on process improvement in retail, discusses the top three industry challenges, and highlights the importance of adapting Lean Six Sigma methodologies to each organisation.

BPM RealTalk - Episode 6

In the sixth episode of BPM RealTalk, host Mark Khabe interviews Augusto Romero, a transformation leader. Augusto discusses implementing target operating models, emphasizing empathy, co-creation, and engaging employees. He shares practical insights and examples for achieving sustainable change through collaboration and focusing on outcomes.

BPM RealTalk - Episode 7

In the seventh episode of BPM RealTalk, our host Mark Khabe engages in a compelling discussion with Claire Grosjean, a leader in financial and operational management with extensive experience in continuous process improvement and implementing intelligent automation tools.

BPM RealTalk - Episode 8

In the eighth episode of BPM Real Talk, our host Mark Khabe engages in an enlightening discussion with Christopher Smith, an expert in process improvement with over two decades of experience, particularly in the healthcare sector. Christopher underscores the significance of involving frontline staff early in BPM projects, emphasising their crucial role in day-to-day operations

BPM RealTalk - Episode 9

In this episode of BPM RealTalk, our host Mark Khabe engages in an enlightening conversation with Andy Willums, a seasoned expert with over 20 years of experience in project, program, and portfolio management. Andy delves into the critical shift from focusing solely on cost-related metrics to fostering a people-centred approach in process improvement initiatives.

BPM RealTalk - Episode 10

In this episode of BPM RealTalk, Antionette highlights the key qualities of a transformative leader—vision, adaptability, empathy, strong communication skills, resilience, and inspiration. Antionette also shares a real-world example from a midsize tech company where transformative leadership revitalised an outdated product development process, boosting customer satisfaction by 30% and reducing time to market by 20%.

Upcoming Episodes

Get ready for a thrilling lineup! Check out the exciting themes of our upcoming interactions.

About BPM RealTalk

BPM RealTalk, an exclusive, invitation-only platform, transcends theory to showcase authentic narratives from the BPM community. Our interviews feature seasoned professionals from diverse global industries to bring you exclusive insights and discussions from the front lines of BPM innovation. Get ready to be informed, inspired, and empowered by the real stories from the dynamic world of BPM.

Meet The Host

Mark Khabe

Co-Founder, PRIME BPM

Mark is a passionate Business Process Management and IT professional. He co-founded PRIME PMG – a Business Process Management consultancy firm and then followed with PRIME BPM – a cloud-based BPM SaaS solution. Over the last 15 years, Mark has been instrumental in strategising and implementing BPM solutions for organisations like GE, Rolls Royce, Sanofi, Suncorp, Vodafone, AMP, ATO, Pfizer, Coca Cola, etc. He has also helped many state and local government agencies, achieve Continuous Business Improvement.